SUPPLY CHAIN
Central Warehouse
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11,870 square meter temperature-controlled warehousing facility (Room Temp Store: 11,150 sqm / Cold Store: 720 cbm) at Sahab Industrial Zone for the receipt and storage of sensitive pharmaceuticals directly upon the point of arrival.
Order Fulfillment
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The KDS Order Fulfillment Center ensures precise parcel preparation with a 99% order accuracy rate, guaranteeing customer satisfaction at all times.
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Using advanced systems and rigorous quality control, we handle every order with care and efficiency.
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Count on KDS for reliable, accurate, and timely delivery every time.
Distribution Fleet
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Our specialized refrigerated vans ensure temperature-sensitive goods are handled with care, maintaining the cold chain from arrival to delivery.
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With a fleet serving over 2,700 pharmacies, 62 hospitals, 6 government institutions, 4 NGOs, and 1,000 dental clinics, we guarantee reliable and timely service.
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For urgent needs, our express vans provide same-day deliveries with unmatched efficiency.
SALES & MARKETING
Private Market
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At Khoury Drugstore, we leverage advanced, high-end technology to enhance our sales processes and ensure we are always available to our customers. ​​​
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We cover all available sales channels, from in-store to online platforms, allowing customers to reach us at any time, with ease and convenience.
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Our commitment to excellent customer service ensures a seamless and satisfying experience for every customer, every time.
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Public Tender Market
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Our exceptional strength in Government Tenders is supported by the most specialized tender department, staffed with highly trained and qualified personnel, ensuring that every patient has access to life-saving medications at all times.
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With 70% of the Jordanian population relying on medications provided by the public sector, KDS proudly secures a 17–20% market share of public tenders annually, ensuring life-saving medications are accessible to those who need them most.
OUR COVERAGE
Irbid: 13%
Mafraq: 2.1%
Zarqa: 15%
Ma'an: 2%
Balqa: 4.3%
Amman: 60%
Karak: 1.6%
Aqaba: 2%
ACCESSIBILITY, VISIBILITY, AVAILABILITY
TO PATIENTS ACROSS JORDAN
REGULATORY & PHARMACOVIGILANCE
Regulatory Affairs
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KDS Regulatory Affairs Teams ensures seamless product registration and re-registration, maintaining compliance with all regulations and keeping our products valid and market-ready.
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With a science-based approach and a strong relationship with the Jordan Food and Drug Administration (JFDA), our team excels in navigating regulatory processes efficiently, achieving one of the highest records for prompt registrations in the industry.
Pharmacovigilance
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Our Pharmacovigilance team is comprised of highly skilled professionals dedicated to ensuring the safety and effectiveness of the products we provide.
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We are here to serve you. For any concerns about adverse effects, please contact our Pharmacovigilance team by submitting your details through our Adverse Event Reporting Form (Link it to website page under contact us) or reach us directly at [email/contact info], ensuring your feedback is handled with utmost care and confidentiality
CERTIFICATIONS
